Good to know

We are always happy to answer any questions you may have. Please find answers to frequently asked question below:

 

Our apartments are ready for you from 4pm onwards. If you expect to arrive later than 7pm, please let us know in advance.

On the day of departure, we ask you to vacate your apartment by 10am.

You can park your car free of charge directly in front of Zirbenhof. A charging station for electric cars is also available to use for a fee.

One heated locker and one secure locker is allocated to each apartment.

You start skiing directly in front of the Zirbenhof. Sonnenlift 1 and Zehnerkarbahn are easily reached by ski.

Information on ski schools and ski rentals can be found here.

Both, a breakfast buffet in the dining room and a bread-roll service with delivery to your apartment door, can be booked for an extra charge. For lunch or dinner recommendations please see our Obertauern Food Guide.

In our sauna area you will find a pine-stone sauna, a steam bath, and an infrared cabin. A quiet room with grounding natural rocks and our sun terrace are available as relaxation areas. We are happy to provide you with towels for the sauna area but ask you to bring your own bathrobe and slippers from home for reasons of sustainability and resource conservation.

Our gym is available daily between 7am and 7pm (access from 14 years) Yoga mats and balls for floor exercises, ergometer, rowing machine, weight bench, stepper – work out at your heart’s content! Please note the gym and sauna are for guests 14 years and older only.

We have selected apartments where dogs are allowed for an extra charge. When booking, please ask us for availability of our ‘dog-friendly’ apartments.

The general local tax is 2,45 Euro per night and person. Persons up to the age of 15 are exempt from the local tax. (Registration number according to the Overnight Tax Act 50422-001220-2020)

Accounts can be paid in cash, by EC card, Mastercard or VISA card. Please note AMEX is not accepted. 

In order to confirm your booking, we ask for a deposit of 30% to our account. Details will be provided with the reservation confirmation.

Account details: Apparthotel Zirbenhof
IBAN: AT982040409507111271
BIC: SBGSAT2SXXX

By cancellations of more than 3 months prior arrival, no cancellation fee will be charged. In case of cancellation 1-3 months before arrival 40% of the total price will be charged as cancellation fee. If cancellation is made 30 days or less prior to arrival, in case of late arrival or early departure, 100% of the total cost will be charged.

We recommend that you take out travel insurance that protects you from cancellation fees in the event of a trip cancellation or interruption.